What's the OnStar 3-D Stonewalling Policy?

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Steve Lombardi, Attorney

We've two accidents today. The first appears to be a failure to yield the right of way or to stop at a stop sign; can't really tell from the preliminary report. Either way you are supposed to first stop and then yield to oncoming traffic; fail to do either and accidents happen. A 27-year-old man from Colesburg, Iowa was pronounced dead at the accident scene after his car was broadsided by a car travelling on Highway 20 in the Dyersville area of Iowa. From the report Mr. Greenwood was on Seventh Street, west of Dyersville and crossing U.S. Highway 20 when his car was broadsided by a car being driven by Nancy Appleton, 51 from Greeley, Iowa. It appears from the report that Greeley had the right-of-way. The reporter indicates this is one of the deadliest intersections in Iowa pointing out five fatalities since 2004. This news item comes to us from THOnline.com.

What's up with OnStar reporting the wrong location of an accident?

The second accident is in Cerro Gordo County and involves the OnStar navigation or GPS system. An accident in Mason City, Iowa of a single vehicle involving a rollover was reported by OnStar as being located at the intersection of South Illinois and Royal Circle almost three miles from where it did occur. The delay time was six minutes from when it did happen to when it was reported. This is rather odd and certainly not what we expect. So what did OnStar have to say by way of explanation? Here is the reporters notes from the news story.

Rebecca White, a spokeswoman for OnStar, said she can't comment on individual cases involving OnStar out of respect for subscribers' privacy.

She said OnStar works closely with the emergency response community and receives feedback from them on the accuracy of its service.

If there was an inaccuracy in this case, "it would be a very rare instance," she said.

How would you know it is rare if you don't first admit there is something wrong? Do you know what was wrong and you're hiding the extent of the problem from people who are relying on the OnStar System? Let's start off with full disclosure and work from there.


The 3-D Defense

This is another worthless explanation while attempting to hide the truth; by a corporation with a 3-D stonewall policy in place. Deny, delay and defend. And then pray you can figure out what the glitch is before someone dies or the well head comes off the truth at a trial. When it comes to product defects there is nothing more aggravating than a corporation that won't admit the truth of what it does or doesn't know. Consumers can accept product limitations and glitches but like any cover-up the act of hiding the truth is worse than admitting the mistake. That's what happened to Martha Stewart when she was charged with inside trading and they were unable to convict her but did convict on lesser charges of covering it up from investigators.


It's all about credibility.

Steve Lombardi
Iowa personal injury, workers' compensation, motorcycle, quadriplegic, paraplegic, brain injury, death
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