Is it legal for a driver to prohibit the insurance company from contacting someone? My boyfriend rear ended a girl, he thinks she had been drinking and she didn't get the cops involved, she called the next day and his insurance company had them take pictures of my boyfriend's car, but that is all that happened. The insurance woman said she was going to call the next day, she never did, and weeks later his mom called them back and she lied and said she had talked to him and that it was about to be settled. No one had ever called to get his story.

A: It’s not legal or illegal for someone to tell their insurance company to call or not call someone, but the insurance adjusters don’t take direction from the insured. First, why didn’t you get the police involved? There are so many problems with this case I’m not sure where to start. Let’s see if there is some advice I can give you. Your boyfriend rear ended the other car and experience tells me he’s the one at fault for the accident. That means your insurance company would need to fix your car. But, since you’ve not mentioned insurance I’ll assume you have none. But your boyfriend has insurance since you’ve referenced “his insurance”. Perhaps there are too many pronouns being used, but it seems to me your boyfriend’s insurance company is the one that should be adjusting this claim. If you wish to speak with the other driver’s insurance adjuster, then call her; call twice a day, five days a week until you get a response. If you don’t after two weeks start calling the adjuster. The insurance industry is terrible at loading up way too many files on adjusters who haven’t enough time or support staff to do all they have to do in the time permitted. Good luck.

For good advice see a lawyer and if you have questions about this blog, the law or your case write or call me directly. Steve Lombardi, sdlombardi@aol.com and 515-222-1110. I handle all types of personal injury cases including car accidents, truck accidents, motorcycle accidents, workers' compensation cases. We help truckers all across the country who come through Iowa and end up in an accident. If we need other lawyers from other states we hire them and it costs you no more than what you would pay us; in other words, we split the fee between us. So call 515-222-1110 or email us at sdlombardi@aol.com.
Steve Lombardi, Attorney